Zevenkatten

Shipping & Returns

Payment method Paypal

When ordering from outside the Netherlands paying through paypal is easier than a bank transfer across countries. Please use the remarks field when ordering to ask for a Paypal payment request. 

If you have any questions please do not hesitate to contact us through the contact form.

Shipping:

Colorways calculates shipping rates based on the order total and the destination country of the order. As many freight companies operate on a maximum weight per shipment of 20 kg, Colorways allows a maximum weight of 20 kg per order.

As of January first, 2014 the following rates apply:

Shipments within the Netherlands: 
Ordertotal up to € 50,00 : shipping rate € 3.75
Ordertotal over € 50,00 : free shipping

Shipments within Zone 1 of Europe:
Ordertotal up to € 200,00 : shipping rate € 8.50
Ordertotal over € 200,00 : free shipping

Shipments worldwide:
We welcome orders from across the globe but shipping is impossible to estimate correctly under all circumstances. Please contact us with your order details and we will get back to you with a shipping estimate. Your order is not final until both parties agree on the ordertotal and shipping.

Before accepting your order we will get the details of the shipping fee to your address. The actual shipping charge will be communicated to you and when accepted you will be billed for the actual shipping fees.

In some cases we will vacuum pack yarn if this enables us to ship by mail instead of small packages.

Returns:

All products can be returned within 14 days of delivery. This only applies in those cases where the products are returned unharmed and unopened in the original packaging to Colorways within a period that will be agreed between Colorways and the customer concerned.

Returns will only then be eligible for crediting if subject to prior written agreement. The height of the credit will not include the original shipping charges and will be given on a case-by-case basis as determined on the basis of, inter alia, the following criteria:

- Handling fees
- State of the returned product
- Guarantees
- Leniency

All shiping charges related to returning products will be at the customer's expense. The only exception to this will be in cases of upheld complaints.

 

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